Return and Exchange Policy | Al Sahel Store

Welcome to Al Sahel Store – a specialized online shop for toys for kids and adults, electric and sports bikes, and women's dresses.

We are committed to providing a safe and satisfying shopping experience. Below is our clear and transparent policy regarding returning toys, exchanging electric bikes, and returning women’s dresses:

1. Return of Toys & Exchange of Bikes Electric & Sports Bikes:

Bikes can only be exchanged in the case of a proven manufacturing defect.
The request must be submitted within 2 days from the date of receiving the order.
The bike must be in its original condition, with all accessories and packaging intact.

Toys (for kids or adults):

We accept toy returns only in the case of a clear manufacturing defect.
The request must be made within 2 days of receiving the order.
The toy must be unused and in its original packaging.

2. Return of Women’s Dresses

Exchanging women's dresses is only allowed if the size does not fit.
The dress must be unworn, unwashed, and in its original packaging.
The request must be submitted within 2 days of order receipt.

3. How to Request a Return or Exchange

Please contact us through one of the following methods:

Phone: 0534395008
Email: [email protected]

Include your order number, product type, and the reason for return or exchange (with images if applicable).

If the issue is due to a manufacturing defect, Al Sahel Store will cover all shipping costs.

If the reason is unrelated to a defect, the customer will be responsible for the shipping charges.

Additional Terms

No return or exchange requests will be accepted after 2 days of receiving the order.
Products that are used, damaged, or missing original packaging will not be accepted.
We recommend taking photos of your order immediately upon receipt, especially if damaged during shipping.

Thank You for Choosing Al Sahel Store

We are always here to ensure a safe and enjoyable shopping experience for all our valued customers